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Greenville hotel among locations targeted in cyber attack


The Daily Reflector

Friday, April 21, 2017

Guests who stayed at a Greenville hotel between September and December may have had their payment card data stolen.

The Holiday Inn at 203 S.W. Greenville Blvd. is among about 1,200 InterContinental Hotels Group franchise locations that experienced a data breach, according to a statement issued by the company on its website.

Once the company was made aware by payment card networks of patterns of unauthorized charges occurring on guests’ cards after they were legitimately used at the affected hotel locations, it hired a cyber security firm to examine the payment card processing systems.

The investigation uncovered signs of malware designed to access payment card data from cards used onsite at front desks for certain IHG-branded franchise hotel locations between Sept. 29 and Dec. 29, according to the statement. Though there is no evidence of unauthorized access to payment data after Dec. 29, confirmation that the malware was eradicated did not occur until the properties were investigated in February and March.

Other eastern North Carolina locations affected include: Holiday Inn Express in Havelock; Staybridge Suites in Jacksonville; Holiday Inn Express in Morehead City; Holiday Inn Express Oceanfront in Nags Head; Holiday Inn Express and Candlewood Suites, both on Dr. Martin Luther King Jr. Boulevard in New Bern; Holiday Inn Express in Plymouth; Holiday Inn Express in Roanoke Rapids; Holiday Inn Express at I-95, Holiday Inn Express Downtown and Candlewood Suites, all in Wilson.

The malware searched for data from the magnetic stripe of payment cards, which sometimes includes the cardholder’s name in addition to card number, expiration date and internal verification code, the statement said. IHG said it is working to evaluate ways for franchisees to enhance security measures.

IHG recommends guests remain vigilant to the possibility of fraud by reviewing payment card statements for any unauthorized activity and reporting such activity to the card issuer.

Anyone with questions may call 855-330-6367 between 8 a.m. and 8 p.m. Monday through Friday.