Wells Fargo to close Winterville dealer services branch
By Michael Abramowitz
The Daily Reflector
Tuesday, March 27, 2018
Wells Fargo’s dealer financial services center in Winterville will permanently close, taking with it about 600 jobs from Pitt County, a corporate official said on Tuesday.
“Earlier today, we notified approximately 600 team members that the Wells Fargo location at 1451 Thomas Langston Road in Winterville will close over the next 6-12 months,” said Josh Dunn, a Wells Fargo communications official in a phone call.
Wells Fargo Auto no longer will have offices in Winterville and also will close two other sites in South Dakota and Delaware, according to an announcement from Laura Schupbach, executive vice president and head of Scottsdale, Ariz.-based Wells Fargo Auto.
The Greenville employees will be allowed to transfer to the company’s office in Raleigh or to locations in Chandler, Ariz., Minneapolis, Minn. or Irving Texas, officials said.
Managers have begun to meet with affected employees to talk through what corporate officials know at this point about the transition. Schupbach said she will host a follow up call with teams affected by the closure to answer their questions.
“Wells Fargo Auto’s decision to leave Greenville is part of a broader strategy we’ve been very public about to centralize certain functions into hub settings so we can deliver improved experiences for both team members and customers,” Dunn said.
Schupbach said Wells Fargo must deliver faster, more consistent service to customers by using corporate telephony and other technology platforms, and be a scalable, nimble business that can survive and thrive through all economic cycles.
“The most efficient way to do that is to consolidate functions into a smaller number of ‘go-forward’ credit, operations and service and administrative sites,” Schupbach said. “I believe our physical site strategy is now where it needs to be to enable us to deliver on the promise to get faster, simpler, more efficient and consistent for our dealer and consumer customers.”
Schupbach said she encourages employees to to consider their relocation options. The corporation will offer relocation assistance for those who choose to work at another go-forward location.
“I want you to know that these decisions weren’t made lightly — for impacted team members or the communities we serve,” she said. “These transitions will occur over time in phases over the next six to 12 months, so there is no immediate change to team members in these locations.”
Contact Michael Abramowitz at firstname.lastname@example.org or 252-329-9507.