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City website, email accounts working again following ransomware attack


By Tyler Stocks
The Daily Reflector

Thursday, April 25, 2019

After being shut down for two weeks by a ransomware attack, the City of Greenville’s website along with email accounts of employees are functional again. 

While not all of the computer systems are back online yet, public information officer Brock Letchworth said on Thursday that restoration is a work in progress and things are going smoothly.   

“They still have to get to other machines, but there’s nothing that I’m aware of that we’re not capable of doing right now,” Letchworth said. 

Letchworth was quick to point out that although the website and email were down during the attack, city employees resorted to pen and paper to take care of necessary business and keep the city operational.    

“We were just doing it a little bit differently,” Letchworth said. “Some of the reports were not electronic and were being filed as paper reports and so forth.”

Asked about the nature of the ransomware attack and who is responsible for it, Letchworth said that information is part of the criminal investigation being done by the Federal Bureau of Investigation.

“I’m limited in what I can talk about and I’m not going to get into specifics on it,” he said. 

But he reiterated the recovery process is moving ahead.

“We’ve gotten back emails and just starting to restore more and more of our systems,”  Letchworth said. “When you’ve got 750 computers that every person in IT has to touch, it’s going to take a little bit of time.  We are making progress and, as has been the case since the beginning, city services are continuing. 

“There’s a little more access for folks with the website being back up and having email certainly helps from a communication standpoint,” he said.

It remains unclear is how long the recovery process will take, but Letchworth said the public can be assured that their information is secure and that city data is safe.    

“We are in better in shape today than we were one week ago and we are in better shape than we were two days ago,” he said. “We are making progress.”


Contact Tyler Stocks at tstocks@reflector.com or 252-329-9566.